Reaching the b7-kasyno.pl editorial team
Questions about the content you've read on this site? Want to suggest a topic we should cover, or spot something that needs updating? The B7 review portal's editorial team is here to help with anything related to the information we publish. Drop us a line at [email protected] and we'll typically respond within 48 hours during UK business days.
We're a small, independent team focused on keeping this portal accurate and useful for players in the UK. If your question is about the content, structure or purpose of this site, you're in the right place.
Questions about your B7 account
We need to be clear about what we can and cannot help with. This portal is an informational resource – we're not part of the operator's business, we don't have access to player accounts, and we can't process requests related to your gameplay. That means we're unable to assist with account registration, deposit or withdrawal queries, bonus claims, technical issues, game disputes, verification documents, or any matter that involves your personal account with the operator.
For anything connected to your actual play – funds, bonuses, KYC procedures, game malfunctions, or account settings – you'll need to contact the operator's own support team directly. B7 provides 24/7 chat and email support through its platform. Log in to your account and look for the live chat widget in the bottom corner, or find the operator's contact email in the help section of the site. Those channels are monitored by the team who can actually access your account and resolve gameplay issues.
Why this distinction matters
We sometimes receive messages asking us to speed up a withdrawal, unlock a bonus, or check why a document was rejected. We genuinely can't – we're a review site, not the casino itself. The operator runs its platform independently, and only its own support staff can make changes to player accounts or investigate transaction issues. Sending account questions to us just delays your answer, because we'd only be able to point you back to the operator anyway.
Think of it this way: we write about B7, but we don't work for them. Our job is to explain how the platform works, what the terms say, and where the limits sit – your job, if something goes wrong during play, is to take it up with the people who actually run the service.
Complaints and disputes
If you've already contacted the operator's support team and you're not satisfied with the outcome, most licensed platforms have an escalation process – check the operator's terms and conditions for details on how to file a formal complaint. Some regulators also offer dispute-resolution services for unresolved cases, though you'll typically need to exhaust the operator's own complaints procedure first.
We can't mediate disputes or compel an operator to take any action. What we can do is update our content if new information comes to light about how the operator handles certain situations – but that's an editorial decision on our end, not a way to resolve your individual case.
Responsible gambling support
If you're writing to us because gambling has stopped being fun, or you're worried about your own play or someone else's, the best move is to reach out to a specialist organisation rather than an editorial inbox. GamCare runs the National Gambling Helpline on 0808 8020 133 – it's free, confidential, and available 24/7. You can also chat with trained advisors at gamcare.org.uk or visit begambleaware.org for self-assessment tools and practical guidance.
For self-exclusion across all UK-licensed sites, gamstop.co.uk is free and takes effect within 24 hours. If you need residential or intensive online treatment, Gordon Moody offers programmes tailored to problem gambling. You must be 18+ to access gambling content anywhere online. If a device in your household is shared with someone under 18, consider installing parental-control software such as Net Nanny or Qustodio.
This page is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.